This place was wonderful. I've been looking for a good place to bring my Pomeranian and I finally found a keeper. When you arrive, they have soft and calming music playing which made my dog feel so at ease. The staff was super friendly and helpful in making sure they completed everything I wanted for her. It really felt like everyone here was sincerely interested in my dog and how they we're treating her. I didn't feel nervous leaving her here at all. When I returned, they brought her out quickly and she looked like an angel (even more so than usual)! She looked so fluffy and cute and happy. I can tell she really enjoyed herself. She was happy to see me but it didn't seem like it was because she was scared. The staff did an amazing job helping her look her best. She came home exhausted took a nice little pupnap. Will be coming back to get her groomed again soon!
This business needs a refresher course in "the customer is always right". I don't care how "they" think a dog should be cut. Parent satisfaction is first and foremost. To make matters worse, they do not own up to the fact that they were wrong and will argue with you. I'm sorry, but the last time I checked I was paying you for a service. Not the other way around. They will offer no compensation so don't be expecting to get your money back, just take your dog and run! The smart thing, however, would be to avoid this catastrophe of a business in the first place.